Terms of service

1. Who we are

This online shop is operated by INSP, based in Portugal. Contact: geral@inspatelier.com.

2. Scope

These terms apply to all purchases made in this online shop. By placing an order, the customer accepts these terms.

3. Products and prices

We do our best to ensure photos and descriptions match the pieces. Slight colour differences may occur depending on the screen. Prices are in euros and include VAT at the applicable rate, where applicable. Shipping costs are shown at checkout, before payment.

4. Orders and payment

The contract is concluded when the order confirmation email is sent. Payment is made at checkout using the available methods. If a piece becomes unavailable after the order, the customer is notified and the amount paid is refunded.

5. Delivery

We ship to Portugal and to European Union countries. Delivery times and costs in the Shipping policy.

6. Right of withdrawal

Customers have 14 days after receiving the order to return it without giving a reason, under Portuguese Decree-Law no. 24/2014. For hygiene reasons, earrings and sealed pieces whose seal has been opened cannot be returned. More details in the Refund policy.

7. Warranty

The pieces carry the legal warranty of conformity under Portuguese Decree-Law no. 84/2021. Normal wear and damage caused by improper use (for example, contact with perfume, seawater or chlorine) are not covered.

8. Complaints

Complaints can be submitted through the Electronic Complaints Book. In case of dispute, customers may turn to an alternative consumer dispute resolution body, such as CNIACC (www.cniacc.pt). More information at www.consumidor.gov.pt.

9. Personal data

Personal data is processed in accordance with the Privacy policy.

10. Applicable law

These terms are governed by Portuguese law. The Portuguese version prevails in case of discrepancy.