FAQ

How long does delivery take?
In Portugal, 3 to 5 business days. In the European Union, 5 to 10 business days. Times count from order confirmation, and orders placed after 2 pm ship on the next business day. Each product page shows an estimated delivery date.

When should I order to receive it before Christmas?
In Portugal, by 16 December. For other EU countries, by 9 December.

How much is shipping?
In Portugal, €3.90 on orders up to €29.99 and free from €30. In Spain, €4.90 on orders up to €39.99 and free from €40. In other EU countries, €9.90 on orders up to €99.99 and free from €100.

Do you ship outside Portugal?
Yes. We ship to every country in the European Union.

How do I track my order?
When your order ships you will receive an email with a tracking link. If you have an account, you can also see it under Orders.

Do I need an account to buy?
No. You can check out as a guest. If you like, you can sign in with your email and a 6-digit code, no password needed: every order placed with that email is saved, and you can request returns and buy again in one click.

How do I find my ring size?
See the Ring size guide, with the chart and two easy ways to measure at home.

Do you have gift cards?
Yes. The gift card comes in €10, €25 and €50, arrives by email right after purchase and can be used on any piece, across several orders.

Can I return a piece?
Yes. You have 14 days from delivery. The piece must be unworn, with its tags and in its original packaging, and return shipping is paid by the customer. For hygiene reasons, earrings can only be returned with the seal intact. You can request a return at Cancel or return an order or read more under Returns.

Do you do exchanges?
We do not offer exchanges. If you prefer another piece, you can return the first one and place a new order.

Is there a discount on my first order?
Yes. Subscribe to the newsletter on the home page and use the code INSP10 for 10% off your first order.

How should I care for the pieces?
Put your jewellery on after perfume and cream, and take it off for showering, the beach and the pool. See all the tips under Care.

Which payment methods do you accept?
MB WAY, Multibanco, Visa, Mastercard and American Express cards, Apple Pay, Google Pay, Shop Pay and Klarna. Payment takes place in a secure environment.

How can I contact you?
Write to geral@inspatelier.com or send a message on Instagram @insp.atelier. We reply within 1 to 2 business days.